FloraPanels wants you to be able to order with confidence — even for a custom-composed panel.
14-day withdrawal period on everything. From the moment you receive your order, you have 14 days to decide whether the panel suits you. This applies to every product, including the individually composed panels.
How to return your order
1. Notify us of your return within 14 days via info@florapanels.com.
2. You will receive instructions for packing and shipping — panels are fragile and heavy (9–18 kg), so please pack carefully, preferably in the original packaging.
3. After we receive and inspect the returned panel, a refund follows within 14 days via the original payment method.
Return costs Delivery is always free within the Netherlands; for Belgium and Germany, shipping costs apply and are shown at checkout. All deliveries use specialised transport suited to fragile, heavy panels. The same applies to a return: standard parcel carriers cannot safely transport the panels and do not fully cover their value in case of breakage. We therefore collect your panel using the same specialised transport. This involves a fixed base fee plus a per-kilometre rate, communicated in advance and deducted from your refund.
Collection fee: €40 + €0.55 per km. This rate is fixed for one year, valid until 10 September 2027.
Exceptions Products showing visible signs of use beyond what is necessary to assess the product may be refused or may result in a reduced refund.