TERMS & CONDITIONS (FloraPanels)

Article 1 — Identity of the trader

S. Rey, trading as FloraPanels Registered address: Mr D.U. Stikkerstraat 110, 6842CW Arnhem, the Netherlands Email: info@florapanels.com Phone: +31 6 36111003 Chamber of Commerce (KVK) number: 70125090 VAT identification number: NL002426733B93

Article 2 — Applicability

These terms and conditions apply to every offer made by FloraPanels and to every distance contract concluded between FloraPanels and the consumer via florapanels.com.

Article 3 — The offer

  1. All products are depicted and described as accurately as possible. Because each panel is a unique, individually composed arrangement of preserved botanical material, the final composition will inevitably differ from the product photographs; this is inherent to the material and does not constitute a defect.
  2. Obvious mistakes or errors in the offer do not bind FloraPanels.
  3. Prices include VAT and exclude shipping costs, unless stated otherwise.

Article 4 — The contract

  1. The contract is formed at the moment the order is accepted and the accompanying conditions are met.
  2. After ordering, the customer receives three unique design proposals for final approval before production begins. The delivery agreement only becomes final once this approval has been given.
  3. Delivery time after approval: 1–6 weeks.

Article 5 — Right of withdrawal

  1. FloraPanels offers the consumer a withdrawal period of 14 days, starting on the day the product is received. This applies to all products, including the custom-composed panels — a broader guarantee than the legal minimum, which normally excludes made-to-order items from withdrawal. FloraPanels makes this choice deliberately, out of trust in the customer.
  2. During the withdrawal period, the customer must handle the product and its packaging with care.
  3. To exercise the right of withdrawal, the customer must notify FloraPanels within the withdrawal period via info@florapanels.com or by using the model withdrawal form (Annex I).

Article 6 — Costs of withdrawal

  1. Delivery takes place via specialised transport, free of charge for the customer within the Netherlands; see Article 9 for deliveries outside the Netherlands.
  2. In the event of withdrawal, the customer bears the cost of returning the product. Because the panels cannot be returned via a standard parcel carrier due to their weight and fragility — and carriers such as PostNL do not cover the full value in the event of breakage — FloraPanels collects the panel using the same specialised transport used for delivery. The associated costs are communicated in advance of collection and deducted from the refund.
  3. FloraPanels applies a fixed base fee plus a per-kilometre rate for the collection fee. The base fee covers the trip and loading, regardless of how long this takes; the per-kilometre rate covers the distance travelled. Both amounts are published on the website in advance, so the customer is not caught by surprise in the event of withdrawal. Rate: base fee €40 + €0.55 per km. This rate is fixed for a period of one year, valid until 10 September 2027, and will be reviewed thereafter.

Article 7 — Exclusion of the right of withdrawal

Not applicable — see Article 5.1: FloraPanels does not exclude the right of withdrawal, not even for made-to-order items.

Article 8 — Conformity and warranty

  1. FloraPanels warrants that its products conform to the contract.
  2. Natural variation in shape, colour and texture of the preserved material is inherent to the product and does not constitute a defect.
  3. All compositions are finished with a UV-resistant coating to limit colour loss over time; some colour shift due to prolonged exposure to direct sunlight remains possible and falls outside the warranty.

Article 9 — Delivery and performance

  1. Production and delivery: 1–6 weeks after approval of the design proposal.
  2. Shipping is free of charge within the Netherlands. For deliveries to Belgium and Germany, shipping costs apply based on weight and destination, shown at checkout before you complete your order. All shipments take place via specialised transport suited to the weight and fragility of the panels, to the address provided by the customer.
  3. The risk of damage passes to the customer upon delivery.

Article 10 — Prices and payment

  1. Payment is processed via Mollie (iDEAL, credit card and other payment methods offered by Mollie).
  2. Prices are in euros, including 21% VAT.
  3. For business customers within the EU with a valid VAT identification number, the reverse-charge mechanism (0% VAT) may apply following VIES validation.

Article 11 — Complaints procedure

Complaints about the performance of the contract may be submitted via info@florapanels.com. FloraPanels will respond substantively within 14 days.

Article 12 — Disputes and applicable law

Dutch law applies to all contracts. Disputes may be submitted to the European Commission’s ODR platform (ec.europa.eu/consumers/odr) or to the competent Dutch court.

Article 13 — Intellectual property

All content on this website, including text, images and design elements, is the property of FloraPanels unless stated otherwise. No part of this website may be reproduced, distributed or used without prior written permission.

Article 14 — Use of the website and project enquiries

  1. By accessing this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others or restrict the use of the site by others.
  2. Project enquiries submitted via the contact form (for example, by architects and interior designers) are non-binding. FloraPanels reserves the right to accept or decline project enquiries at its discretion.
  3. Specifications, materials and visual representations of products may vary depending on project requirements; no rights can be derived from visual impressions or descriptions on this website.

Article 15 — External links and liability for website content

  1. This website may contain links to external websites. FloraPanels is not responsible for the content or privacy practices of these third-party sites.
  2. FloraPanels is not liable for inaccuracies or incompleteness in the information on this website, for damages resulting from the use of this website, or for temporary unavailability of the website. Use of the website is at your own risk. This article does not affect the consumer’s rights under Articles 5 to 12 (orders, withdrawal, conformity).

Annex I — Model withdrawal form

(Only complete and return this form if you wish to withdraw from the contract)

To: FloraPanels, info@florapanels.com, Mr D.U. Stikkerstraat 110, 6842CW Arnhem

I/We hereby give notice that I/we withdraw from our contract relating to the sale of the following product:

  • Ordered on: [date]
  • Received on: [date]
  • Name of consumer: [name]
  • Address of consumer: [address]
  • Signature (only if submitted on paper): [signature]
  • Date: [date]
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